Privacy Policy

Information We Collect

FlowVista collects information you provide directly to us, such as when you create an account, upload data files, or contact us for support. This includes your name, email address, company information, and the operational data you choose to analyze through our platform.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and interaction data with our platform features.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our AI analytics services. This includes processing your uploaded datasets to identify bottlenecks and generate insights, communicating with you about your account and our services, and developing new features and functionality.

Your operational data is used solely for generating analytics insights for your organization and is never shared with third parties or used for any other commercial purposes.

Data Processing and Analytics

FlowVista processes your uploaded HR and customer operations data using advanced AI algorithms to identify process bottlenecks and generate actionable insights. All data processing occurs within secure, encrypted environments with strict access controls.

We implement data minimization principles, processing only the information necessary to deliver our analytics services. Your raw data is automatically purged according to your subscription tier's retention policy.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information or operational data to third parties. We may share information only in the following limited circumstances: with your explicit consent, to comply with legal obligations, or to protect our rights and the security of our platform.

We may engage trusted service providers to assist in delivering our services, but they are contractually bound to maintain the confidentiality and security of your information.

Data Security and Protection

FlowVista implements industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and strict access controls. Our infrastructure is designed with privacy-by-design principles and follows SOC 2 Type II compliance standards.

We maintain comprehensive incident response procedures and will notify you promptly of any security incidents that may affect your data.

Data Retention and Deletion

We retain your account information and analytics results for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations. Uploaded operational data is retained according to your subscription tier's data retention policy.

You may request deletion of your data at any time by contacting our support team. Upon account termination, we will delete your data within 30 days unless legally required to retain it longer.

International Data Transfers

FlowVista operates primarily within the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

We ensure appropriate safeguards are in place for international data transfers and comply with applicable data protection regulations including GDPR where applicable.

Your Privacy Rights

You have the right to access, update, or delete your personal information. You may also request a copy of your data or restrict certain processing activities. To exercise these rights, please contact us using the information provided in the Contact section.

If you are located in the European Union, you have additional rights under GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

FlowVista uses cookies and similar technologies to enhance your experience on our platform. These include essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.

You can control cookie preferences through your browser settings or our cookie preference center. Please refer to our Cookie Policy for detailed information about our use of cookies.

Third-Party Services and Integrations

Our platform may integrate with third-party services to enhance functionality. These integrations are carefully vetted for security and privacy compliance. We do not share your operational data with these services unless explicitly required for the integration to function.

Any third-party services we use are bound by strict data processing agreements that ensure your information remains protected according to our privacy standards.

Children's Privacy Protection

FlowVista's services are designed for business use and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information for Privacy Matters

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@flowvista.com
Phone: +1 (555) 217-9034
Address: 2000 Anytown Ave, Suite 300, Anytown, CA 90001, USA

Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our Data Protection Officer at dpo@flowvista.com. Our DPO is responsible for overseeing our privacy program and ensuring compliance with applicable data protection regulations.

Legal Basis for Processing

We process your personal information based on various legal grounds, including your consent, the necessity to perform our contract with you, compliance with legal obligations, and our legitimate business interests in providing and improving our analytics services.

Where we rely on legitimate interests, we have conducted balancing tests to ensure that our interests do not override your fundamental rights and freedoms.